Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.
The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.
By the time the event is over, everyone has the chance of being a star performer.
This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.
As a result of this course, participants will...
One or two days
Maximum 12 participants, or large group events up to 20
"The benefit and effect was tremendous. It was definitely worth every penny we invested, they are state of the art in what they do."Brano Hosek, Senior Expert of Group Performance Development Deutsche Telekom
"So today I completed my first presentation, WOW! I couldn't believe how much I enjoyed it."Simon Dennis, Manager Wickes
"The trainers were excellent. They handled the group so well with diplomacy, empathy and respect for our opinions. I felt very connected with them which made the course so useful."Juliet Mather, Recruitment Officer University of Bath
"It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. Really like the way the course put the audience at the heart of the presentation."Rochelle Jayawardena, Centaur Media
"Very interesting and hands-on, I really see how I could apply what I have learned today."Virginie Hivert, Therapeutic Development Director Eurodis