Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.
The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.
By the time the event is over, everyone has the chance of being a star performer.
This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.
As a result of this course, participants will...
One or two days
Maximum 12 participants, or large group events up to 20
"I found this course very profound! It was so valuable to have protected time to spend on this skill, considered, reflective feedback, and a safe space to experiment with pushing my usual boundaries. Totally brilliant. So insightful."Sarah Ritchie, Policy Officer Health and Care Professions Council
"Really engaging and I came out with way more advice and improvements than I expected. Especially around acting confident."Jonny Scherrer, IT Team Lead Ocado
"Absolutely excellent, the best course I have been on ever."Karen Polly, Key Account Manager Menarini
"Very interesting and hands-on, I really see how I could apply what I have learned today."Virginie Hivert, Therapeutic Development Director Eurodis
"The benefit and effect was tremendous. It was definitely worth every penny we invested, they are state of the art in what they do."Brano Hosek, Senior Expert of Group Performance Development Deutsche Telekom