Star Service

Teams

Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.

Course DetailsBook Now

The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.

By the time the event is over, everyone has the chance of being a star performer.

TARGET AUDIENCE:

This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.

As a result of this course, participants will...

LEARN:

How to identify and practise the key elements of outstanding customer service
The dynamic of building productive customer relationships
To build more open and responsive customer relationships

FEEL:

Pride in meeting and exceeding customer need
Confident to fully express their personality
Committed to go that extra mile in order to delight customers

BE MORE ABLE TO:

Recognise customer need
Take responsibility for solving a customer’s problem
Provide positive experiences for customers
Develop lasting loyalty from customers

One or two days

Maximum 12 participants, or large group events up to 20

Unlocking Potential

"So today I completed my first presentation, WOW! I couldn't believe how much I enjoyed it."

Simon Dennis, Manager Wickes

"The course goes beyond presentation skills. The principles can be applied in many other situations. Learned to trust myself, keep calm, and also how to captivate an audience."

Gabriela Montalvo, Project Manager Particip

"Extremely interesting, thought provoking, challenging and informative. After preparing a presentation, the feedback and strategies that were given to me will really help me going forward and I will definitely be putting them into practice."

Helen Hubberstey, Area Manager Humankind

"Perfect balance of going outside of comfort zone without going too far. The length of presentations to practice is perfect too. I felt completely engaged throughout."

Jessica Giles, Senior Manager EY

"Very interesting and hands-on, I really see how I could apply what I have learned today."

Virginie Hivert, Therapeutic Development Director Eurodis