Star Service

Teams

Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.

Course Details

The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.

By the time the event is over, everyone has the chance of being a star performer.


TARGET AUDIENCE:

This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.

As a result of this course, participants will... 

LEARN: 

  • How to identify and practise the key elements of outstanding customer service 
  • The dynamic of building productive customer relationships
  • To build more open and responsive customer relationships

FEEL:

  • Pride in meeting and exceeding customer need
  • Confident to fully express their personality 
  • Committed to go that extra mile in order to delight customers 

BE MORE ABLE TO:

  • Recognise customer need 
  • Take responsibility for solving a customer’s problem
  • Provide positive experiences for customers
  • Develop lasting loyalty from customers

One or two days

Maximum 12 participants, or large group events up to 20

Unlocking Potential

"It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. Really like the way the course put the audience at the heart of the presentation."

Rochelle Jayawardena, Centaur Media

"Really engaging and I came out with way more advice and improvements than I expected. Especially around acting confident."

Jonny Scherrer, IT Team Lead Ocado

"Perfect balance of going outside of comfort zone without going too far. The length of presentations to practice is perfect too. I felt completely engaged throughout."

Jessica Giles, Senior Manager EY

"Extremely interesting, thought provoking, challenging and informative. After preparing a presentation, the feedback and strategies that were given to me will really help me going forward and I will definitely be putting them into practice."

Helen Hubberstey, Area Manager Humankind

"Very interesting and hands-on, I really see how I could apply what I have learned today."

Virginie Hivert, Therapeutic Development Director Eurodis

Get In Touch

To find out more about our in-house course and costs please get in touch, we'd love to hear from you.

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