Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.
The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.
By the time the event is over, everyone has the chance of being a star performer.
This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.
As a result of this course, participants will...
One or two days
Maximum 12 participants, or large group events up to 20
"The content is rich. And not what I expected at all. The most impactful course I’ve taken in a long time."Matthew Lamson, Leader of Inside Sales Worldpay
"Extremely interesting, thought provoking, challenging and informative. After preparing a presentation, the feedback and strategies that were given to me will really help me going forward and I will definitely be putting them into practice."Helen Hubberstey, Area Manager Humankind
"They allow you to be you and feel confident to say what you think. It allows you to really delve into the leader that you are and how to further improve."Camila Horner, Finance Lead Humankind
"It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. Really like the way the course put the audience at the heart of the presentation."Rochelle Jayawardena, Centaur Media
"I found this course very profound! It was so valuable to have protected time to spend on this skill, considered, reflective feedback, and a safe space to experiment with pushing my usual boundaries. Totally brilliant. So insightful."Sarah Ritchie, Policy Officer Health and Care Professions Council