Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.
The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.
By the time the event is over, everyone has the chance of being a star performer.
This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.
As a result of this course, participants will...
One or two days
Maximum 12 participants, or large group events up to 20
"Absolutely excellent, the best course I have been on ever."Karen Polly, Key Account Manager Menarini
"So today I completed my first presentation, WOW! I couldn't believe how much I enjoyed it."Simon Dennis, Manager Wickes
"It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. Really like the way the course put the audience at the heart of the presentation."Rochelle Jayawardena, Centaur Media
"The course goes beyond presentation skills. The principles can be applied in many other situations. Learned to trust myself, keep calm, and also how to captivate an audience."Gabriela Montalvo, Project Manager Particip
"I love the energy and way of talking about culture and innovation. Very entertaining and truly experts in what they are doing."Lisa Maurin, Senior Expert Transformation & Change Management T-Systems International