Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.
The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.
By the time the event is over, everyone has the chance of being a star performer.
This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.
As a result of this course, participants will...
One or two days
Maximum 12 participants, or large group events up to 20
"Perfect balance of going outside of comfort zone without going too far. The length of presentations to practice is perfect too. I felt completely engaged throughout."Jessica Giles, Senior Manager EY
"They allow you to be you and feel confident to say what you think. It allows you to really delve into the leader that you are and how to further improve."Camila Horner, Finance Lead Humankind
"So today I completed my first presentation, WOW! I couldn't believe how much I enjoyed it."Simon Dennis, Manager Wickes
"Really engaging and I came out with way more advice and improvements than I expected. Especially around acting confident."Jonny Scherrer, IT Team Lead Ocado
"Very interesting and hands-on, I really see how I could apply what I have learned today."Virginie Hivert, Therapeutic Development Director Eurodis